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Lesson 9 · 1 min 24 sec

Track Vending Machine Repairs, Installs and Parts

Log repair jobs, plan installs and spot repeat failures with MyVendbook vending machine software, so you fix a problem once and remember it.

Free lesson from MyVendbook training. Plans covered: Mixed: some steps need Professional.

What you will learn

Step by step

  1. Repair jobs. The Jobs by status ring shows every repair at a glance. Log each problem as a job, then move it from Open to In progress to Resolved.
  2. Plan an install. Plan every new install in one place: the date, the crew, the site, the power, and the host's confirmation.
  3. Three simple steps. Move an install from Planned to Installing to Completed. Finishing it puts the machine in service.
  4. Repair memory. Repair tickets are grouped by part and machine model, so repeat failures stand out.
  5. Spare parts. Keep one spare of each part that has failed twice. A ten-minute swap beats a week of lost sales.
  6. Refunds and reports. Log refund requests and machine reports here, so every customer issue has a paper trail.
  7. Where to buy. Pick a part to see its repair history and where to buy it, with sample prices to compare.

Jump to a part of the video

Video transcript

Module 9. Repairs, Installs and Parts. In this lesson: log and track repair jobs, plan an install, and spot repeat failures.

The Jobs by status ring shows every repair at a glance. Log each problem as a job, then move it from Open to In progress to Resolved.

Plan every new install in one place: the date, the crew, the site, the power, and the host's confirmation.

Move an install from Planned to Installing to Completed. Finishing it puts the machine in service.

Repair tickets are grouped by part and machine model, so repeat failures stand out.

Keep one spare of each part that has failed twice. A ten-minute swap beats a week of lost sales.

Log refund requests and machine reports here, so every customer issue has a paper trail.

Pick a part to see its repair history and where to buy it, with sample prices to compare.

Now it is your turn. Pause here and try each one yourself. Then come back for the next one.

Next up: module 10, Money: Receipts, Invoices and Cash. See you there.

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